Privacy Policy

1. What this policy covers

This policy applies to information collected through roloclaw.com, related pages, checkout flows, email communication, and any digital products or support interactions delivered by RoloClaw.

It covers both information you provide directly and limited technical information collected automatically when you use the site.

2. Information we collect

We may collect contact information such as your name and email address when you contact support, request resources, or complete a purchase.

We may also collect transaction details and limited billing metadata through Stripe in connection with paid checkout. We do not store full payment card numbers on the RoloClaw site.

We may collect usage data such as page views, referrers, campaign parameters, device/browser information, and site interaction events when analytics is enabled.

3. How we use information

We use information to operate the site, process purchases, deliver digital products, respond to support requests, prevent abuse, understand funnel performance, and improve the clarity and usefulness of the offer.

We may also use information to send transactional messages related to purchases, fulfillment, refunds, support, or important updates about the product you bought.

4. Payments and fulfillment

Payments are processed by Stripe. When you complete a checkout, Stripe may provide us with transaction details such as payment status, customer email, and information necessary to support fulfillment, refunds, and accounting.

If fulfillment is handled manually or through support, we may use the email associated with checkout to deliver the guide or resolve delivery issues.

5. Analytics, cookies, and similar technologies

RoloClaw may use privacy-respecting analytics tools and product analytics tooling, including Plausible, Google Tag Manager, and PostHog, if and when they are enabled on the site.

These tools may collect information such as page visits, referring sources, campaign tags, device/browser characteristics, and on-site events like CTA clicks, checkout starts, checkout cancellations, and purchase-success page arrivals.

We use this information to understand what is working, diagnose broken flows, and improve the site. We do not sell personal information collected through these tools.

6. Sharing of information

We may share information with service providers that help operate the site and business, such as payment processors, hosting providers, analytics providers, email providers, and support tools, but only for legitimate business purposes connected to operating RoloClaw.

We may also disclose information if required to comply with law, enforce our terms, protect rights and safety, or investigate fraud or misuse.

7. Data retention

We keep information only as long as reasonably necessary for business operations, product delivery, support, security, legal compliance, dispute resolution, and recordkeeping.

Retention periods may vary depending on whether the data relates to analytics, customer support, product delivery, or transaction records.

8. Your choices and rights

You may contact us to request access, correction, or deletion of personal information we control, subject to legal and operational limits.

You may also ask questions about what data we have connected to your purchases or support history by emailing [email protected] from the relevant email address where possible.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. No system can guarantee absolute security, but we aim to keep the stack simple, controlled, and minimal.

You are responsible for using secure devices, protecting your inbox, and contacting us promptly if you believe your interaction with the site or a purchase was compromised.

10. Children's privacy

RoloClaw is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the site, contact us and we will review the request.

11. International use

If you access the site from outside your home jurisdiction, your information may be processed in countries where our providers or infrastructure operate. By using the site, you understand that data protection laws may differ across jurisdictions.

12. Changes to this policy

We may update this Privacy Policy from time to time as the site, analytics stack, fulfillment process, or legal obligations evolve. The updated version becomes effective when posted here unless stated otherwise.

13. Contact

For privacy questions, data requests, or concerns about this policy, contact [email protected].